Old Mutual
1.6|18,460 reviews
SM
Siyabulela M
1 reviews | Active since Member
28 May 2026, 08:34
POOR SERVICE NO REGARDS FOR THE CUSTOMER AND
I logged a call to OLD mutual from March 2026! Till to date issue is not resolved. I have been taken pillar to post and nothing has happened. The delayed providing information to 3rd party team . I don’t know If you are disrespected aS a human ,no sense of Agency from the consultant , I sent a mail to their complaints team (not helpful department you will just log a ticket just for just!was assisted by lady who was willing to help but unfortunately not in charge o all the department. I logged a complaints team two weeks ago and senior consultant **** about trying call which no one called me . Had my phone no missed calls from Oldmutual !! I provided all my information yet yesterday when checking in On the status I am told their are seeing and error, also send inaccurate text. As per my understanding and company policy and everything we read online for OLMUTUAL QUERY SHOULD TAKE 10-30 day long passed, 1 to 5 days loooooong passed, you have no regards for you clients and you genuinely DONOT care
Helpful (0)
Replies (6)0
Replies (6)Old Mutual's replyOfficial
28 May 2026, 08:38Good day Siyabulela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 08:38
Official
Good day Siyabulela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
SM
Siyabulela M's updateReviewer Update
28 May 2026, 08:54I want this escalated, you don’t even have my correct details who will you be helping me
SM
Siyabulela M's update28 May 2026, 08:54
Reviewer Update
I want this escalated, you don’t even have my correct details who will you be helping me
Old Mutual's replyOfficial
28 May 2026, 09:08Hi there Siyabulela,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 09:08
Official
Hi there Siyabulela,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
28 May 2026, 13:59Good day Siyabulela
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: [email protected]). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 13:59
Official
Good day Siyabulela
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: [email protected]). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards
Old Mutual Complaints Management
Best regards,
SM
Siyabulela M's updateReviewer Update
28 May 2026, 14:51R001660D_10780125
SM
Siyabulela M's update28 May 2026, 14:51
Reviewer Update
R001660D_10780125
Old Mutual's replyOfficial
28 May 2026, 15:07Good day,
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards,
Old Mutual Complaints Management
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 15:07
Official
Good day,
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards,
Old Mutual Complaints Management
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Regards,
Old Mutual Complaints Management
Best regards,