Bad communication

I placed an order online for a sneaker and skirt on the 1st March 2026 and opted for my order to be delivered to the nearest store for collection. On the 3rd of March 2026 their customer care sent me an email saying that my order is delayed and should allow atleast 3 more days for delivery. To this day I haven't received my order, I tried calling their customer service line and that didn't bear any fruits. I emailed the customer care replying to the email they sent regarding the delay and I ask the progress of my order. The person that rep**** said they will follow-up with the courier company and find out what is the delay and they get back to me. I am still waiting for them to get back to me to this day, the event I was going to wear those things has passed even😡😡. I really believed in Old Khaki's service as it was not the 1st time I ordered online with them.