Unkept promise

My name is MJ Serobanyane last month I suffered the same blow by Old Mutual ,I wrote my complaint here they apologized but today on the 26 /11/22 they have deducted their premium which is supposedto be deducted on the last day of the month.I do not know whether they care for clients because this money was the money for something before month end so what must I do now is painful because there is nothing that I can do it doesn't matter to them