Don't deal with Oki/Printacom

<p>Having spent 5 months trying to create a finished product and getting nowhere, and after thousands of rand trying to produce a quality product, Oki SA agreed to give a refund for the white toner printer. This refund was confirmed in writing via several emails by Ryan Harper. They collected the printer a few weeks ago. Ryan since met with Peter of Studder Promotional from whom we bought the printer and now says that Studder refuses to give the refund. We are not at all surprised as we have had the misfortune of dealing with Peter for the last 5 months and we know his character by now. The problem is that Oki continues to use Peter at Studder but don't want to accept any responsibility for the way he conducts business despite being aware of his negative reputation. Most recently Ryan now tells me that in light of Studders refusal to give a refund, he can no longer do so either and instead said that he will purchase the printer at a reduced price as he would need to replace the inks and resell it. I am now expected to incur further losses. The package bought from Peter does not produce the product which it claims to be able to produce. With a maximum of 2 washes the transfer starts to fade and white lines appear in between the transfer. Oki publicly endorses Forever transfer paper however after speaking with Forever directly they have said that the print is good for at least 3 washes. So this is what you can expect from the Oki white toner printer and this is the product we could attain which for us is not an acceptable product to sell to anyone. We do not do things the way in which Peter does. If we cannot provide our clients with quality then we will not sell anything to them. If there was a quality issue then our clients would  be able to return the item immediately for a full refund. That's how business works because your clients are your business. Studder do not agree with this, for them it's just sales and that's where it ends. It now appears that Oki are adopting this practice too. All we want is for Ryan to honour his emails and issue the refund as promised. The fact that Oki choose to work with Studder is not our problem. The fact that Oki SA are unable to put their foot down with Studder is not our problem. There are many businesses which would conduct Oki's affairs with more competency, professionalism and ethics than Studder does but Oki chooses to endorse Studder and continue to associate with them. Our current losses are in the region of R60 000 owing to the inability of this system to produce a quality end product. I have indicated that I will overlook these losses and put them down to experience. All I require is the refund for the printer as promised.</p>