No communication, No intention to resolve any issues

We purchased a used vehicle from Worcester Nissan 3 weeks ago and are greatly disappointed with the service. Well to be honest the total lack of service as no one even bothers to acknowledge us and the request for assistance. We have some minor issues with the vehicle such as the front brakes that where almost metal on metal, the driver’s side electric window switch that was broken and a metal clang noise when starting up the vehicle followed by noisy drive belts. As brakes are a safety issue I immediately had them replaced, the discs skimmed and new pads fitted at my own cost, something I believe they should have picked up with their multi point check, that should have been done as we purchased a 2 year warranty which requires the check to be carried out. I have sent numerous requests to the dealer principle and sales consultant for assistance, but they chose to ignore us and hope that the problem would disappear. I even contacted Nissan South Africa who has the exact same attitude, as they too have not assisted in getting the matter addressed or resolved. I even received an e mail from the dealer principle relating to CSI (customer satisfaction index), but strangely never received a call to evaluate their service. In my opinion they must have changed my cellular/contact number on their system for the CSI agents not to be able to get hold of me. This in an age where customer retention is a buzz word in almost any business, especially considering that the dealerships gets paid a quarterly CSI incentive by Nissan South Africa if they achieve CSI targets set. If they value their customers the correct thing to do is to establish an open communication channel, assess what the issue/problem is and try and resolve the issues to the best of their abilities to the satisfaction of both parties. Surely this was never their intention. I had to repair the brakes and order and pay for the new electric window winding switch, after sending them e mails with photos of the broken switch, the tax invoice from William Simpson where the switch was ordered and proof that I paid for it. I also sent them the invoice and proof of payment for the front brakes that was replaced. A video with a sound clip was sent to illustrate the noises on cold start up, without any feedback or contact from them. When I decided to purchase another vehicle for my spouse, I scoured the internet for the vehicle we wanted and found a couple online. This specific vehicle is not in great demand and the dealers are normally quite eager to do a deal. I actually found two close to where we stay, but chose to do business with Worcester Nissan. What a disappointment though.