Nissan Worcester
Unclaimed Business
|5|1 Reviews (last 12 months)|This business does not respond to reviews
Nissan Worcester
Unclaimed Business
|5
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
5|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDB
Debbie B
1 reviews | Active since Jan 2020
10 Oct 2025, 05:03
Excellent Service Nissan Worcester
I am absolutely thrilled with the service I received! From start to finish, the team was incredibly friendly, professional, and welcoming. They consistently go the extra mile to ensure my car is returned in excellent condition — clean, smooth, and perfectly maintained. What truly impressed me was how well they listen to the customer. They take the time to understand your concerns, preferences, and expectations, and they make sure you leave completely satisfied. You genuinely feel heard and valued — and they treat you like the customer is always right, with no exceptions. Their attention to detail, commitment to quality, and outstanding customer care make every visit a pleasure. I can’t recommend them highly enough. Thank you for consistently delivering such a high standard of service!
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Debbie B
1 reviews | Active since Jan 2020
10 Oct 2025, 05:03
Excellent Service Nissan Worcester
I am absolutely thrilled with the service I received! From start to finish, the team was incredibly friendly, professional, and welcoming. They consistently go the extra mile to ensure my car is returned in excellent condition — clean, smooth, and perfectly maintained. What truly impressed me was how well they listen to the customer. They take the time to understand your concerns, preferences, and expectations, and they make sure you leave completely satisfied. You genuinely feel heard and valued — and they treat you like the customer is always right, with no exceptions. Their attention to detail, commitment to quality, and outstanding customer care make every visit a pleasure. I can’t recommend them highly enough. Thank you for consistently delivering such a high standard of service!
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Mark H
1 reviews | Active since Jan 2020
10 Jan 2025, 07:13
Excellent sales
I just purchased a 2nd Nissan Bakkie from Nissan Worcester, we purchased the Bakkie while we were overseas, the salesman we dealt with was Tiaan, he gave us excellent service from point of contact to delivery at Cape town airport where he handed over the keys
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Mark H
1 reviews | Active since Jan 2020
10 Jan 2025, 07:13
Excellent sales
I just purchased a 2nd Nissan Bakkie from Nissan Worcester, we purchased the Bakkie while we were overseas, the salesman we dealt with was Tiaan, he gave us excellent service from point of contact to delivery at Cape town airport where he handed over the keys
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Deon B
1 reviews | Active since Jan 2020
26 Nov 2024, 17:41
Excellent Service
Thanks to Johan van Der Berg and his workshop manager for his assistance on my sons Vehicle. They did not hesitate to assist us and the manner they handled our problem is of high standard. The advice and direction they gave us is appreciated. Thanks to your team
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Deon B
1 reviews | Active since Jan 2020
26 Nov 2024, 17:41
Excellent Service
Thanks to Johan van Der Berg and his workshop manager for his assistance on my sons Vehicle. They did not hesitate to assist us and the manner they handled our problem is of high standard. The advice and direction they gave us is appreciated. Thanks to your team
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Jermaine D
1 reviews | Active since Jan 2020
7 Aug 2024, 08:38
Deceived sale and After Service
Complaint 1 The day of the view and purchase of the vehicle at Worcester Nissan everything went well with the condition of the vehicle and the purchase process I bought the vehicle at the kilometres of 68000km, and the 1 critical aspect of my purchase was to get clarity of the Timing belt service, where in the service book it indicated that it was done, and it was confirmed by the sales agent On the 26th of July I took the car a service at Renault in Worcester where after the assessment of the car, the workshop receptionist informed me that a major service is required which included Timing Belt, etc I immediately stated that her information cannot be correct. I stated in the Service Book that the Timing belt service has already been done and it was confirmed by the Sales agent. The Workshop receptionist re-iterated that this was the result of the assessment of the vehicle. Now my argument is that if I didn’t have a Service Plan and maybe decided to pay cash because to my knowledge it was only a normal service that had to be done, yet to be informed that now it’s a Major service worth R9000. It would have caused so much inconvenience Secondly by the information I received from the Workshop receptionist means that the vehicle was sold to me with incorrect information because a Timing belt service is done every 100000 km and not every 15000km, therefor a dishonest sale was done by Nissan Worcester I expect from a Dealer to provide 100% truthful information, hence I did not buy privately Complaint 2 Since I bought the vehicle on the 31 March 2024 everything went well until the second week of owning it on the 13th of April 2024, I noticed a sudden metal to metal rattle coming from somewhere in the engine vicinity. I immediately contacted the sales agent, and he informed me to visit 2 workshops in Robertson before he informed that I need to bring the vehicle to Nissan Worcester which I did, and they assessed the vehicle According to them a part needs to be replaced but they need to order the part and will inform me to come in to do the work, yet in the meantime I can still use the vehicle as it is safe to use. As they are the experts I did as they instructed I requested numerous times/days of the status of the part that is needed and on the 22nd of April I was informed that the parts have been ordered and I will be notified to bring the vehicle in. On the 20th May I got notified by them that they need certain documentation to do a claim for the required part. Me none the wiser did as was asked because I needed the issue fixed soonest On the 22nd of May I got a SMS that a claim has been opened with M-Sure with whom I am with As arranged, I took the vehicle in on the 5th of June to Nissan Worcester. There they took the vehicle to Brandwacht Diesel as I understand where the work was carried out. When done I was informed that the part that was replaced has resolved the metal-to-metal rattle. As they are he experts I believed them and too the car After 2 weeks I noticed the rattle again. I didn’t inform Nissan Worcester as it was near its Service kilometres and decided when it goes for service, I will rather ask Renault Worcester to check it. They did check it and asked me to monitor Now my argument is I reported this issue on the 2nd week of owning it which means it’s in the 1st month period and the Dealer is responsible for any fixes and the cost that goes with it It now looks like it was deliberately delayed so that they would not have to responsible for the cost of the part(s) and labour, hence doing a claim on my warranty at M-Sure. This is another dishonest experience, and I requested that it be investigated and rectified Luckily the vehicle is fine, and I am happy with it although I am monitoring if the rattle comes back These 2 issues above have caused me some much inconvenience
Helpful (0)
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Jermaine D
1 reviews | Active since Jan 2020
7 Aug 2024, 08:38
Deceived sale and After Service
Complaint 1 The day of the view and purchase of the vehicle at Worcester Nissan everything went well with the condition of the vehicle and the purchase process I bought the vehicle at the kilometres of 68000km, and the 1 critical aspect of my purchase was to get clarity of the Timing belt service, where in the service book it indicated that it was done, and it was confirmed by the sales agent On the 26th of July I took the car a service at Renault in Worcester where after the assessment of the car, the workshop receptionist informed me that a major service is required which included Timing Belt, etc I immediately stated that her information cannot be correct. I stated in the Service Book that the Timing belt service has already been done and it was confirmed by the Sales agent. The Workshop receptionist re-iterated that this was the result of the assessment of the vehicle. Now my argument is that if I didn’t have a Service Plan and maybe decided to pay cash because to my knowledge it was only a normal service that had to be done, yet to be informed that now it’s a Major service worth R9000. It would have caused so much inconvenience Secondly by the information I received from the Workshop receptionist means that the vehicle was sold to me with incorrect information because a Timing belt service is done every 100000 km and not every 15000km, therefor a dishonest sale was done by Nissan Worcester I expect from a Dealer to provide 100% truthful information, hence I did not buy privately Complaint 2 Since I bought the vehicle on the 31 March 2024 everything went well until the second week of owning it on the 13th of April 2024, I noticed a sudden metal to metal rattle coming from somewhere in the engine vicinity. I immediately contacted the sales agent, and he informed me to visit 2 workshops in Robertson before he informed that I need to bring the vehicle to Nissan Worcester which I did, and they assessed the vehicle According to them a part needs to be replaced but they need to order the part and will inform me to come in to do the work, yet in the meantime I can still use the vehicle as it is safe to use. As they are the experts I did as they instructed I requested numerous times/days of the status of the part that is needed and on the 22nd of April I was informed that the parts have been ordered and I will be notified to bring the vehicle in. On the 20th May I got notified by them that they need certain documentation to do a claim for the required part. Me none the wiser did as was asked because I needed the issue fixed soonest On the 22nd of May I got a SMS that a claim has been opened with M-Sure with whom I am with As arranged, I took the vehicle in on the 5th of June to Nissan Worcester. There they took the vehicle to Brandwacht Diesel as I understand where the work was carried out. When done I was informed that the part that was replaced has resolved the metal-to-metal rattle. As they are he experts I believed them and too the car After 2 weeks I noticed the rattle again. I didn’t inform Nissan Worcester as it was near its Service kilometres and decided when it goes for service, I will rather ask Renault Worcester to check it. They did check it and asked me to monitor Now my argument is I reported this issue on the 2nd week of owning it which means it’s in the 1st month period and the Dealer is responsible for any fixes and the cost that goes with it It now looks like it was deliberately delayed so that they would not have to responsible for the cost of the part(s) and labour, hence doing a claim on my warranty at M-Sure. This is another dishonest experience, and I requested that it be investigated and rectified Luckily the vehicle is fine, and I am happy with it although I am monitoring if the rattle comes back These 2 issues above have caused me some much inconvenience
0
Replies (0)TV
CS
Christo S
1 reviews | Active since Jan 2020
30 May 2023, 11:23
Worcester nissan bunch of ******
Bought a pathfinder at dealer . Hugh issues with getting vehicle fixed water leak and barly 1 month out of shop they claim from my motor warranty without my permission for work they did . Such ******. Had to take it to Brian seymore to resolve issues and not a problem since .
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Christo S
1 reviews | Active since Jan 2020
30 May 2023, 11:23
Worcester nissan bunch of ******
Bought a pathfinder at dealer . Hugh issues with getting vehicle fixed water leak and barly 1 month out of shop they claim from my motor warranty without my permission for work they did . Such ******. Had to take it to Brian seymore to resolve issues and not a problem since .
0
Replies (0)Jvdw
Jacques van der walt
1 reviews | Active since Jan 2020
5 Nov 2020, 06:45
Poor pathetic service and plain ignorance
On 30 September I purchased a second hand Fiat Qubo from Worcester Nissan. We test drove and assessed the car on Sunday the 26th of September and told the sales consultant Gustav that the vehicle has a noise in the engine that sounded like a metal clang followed by what I tough was the drive belts. His words where that they would sort this out. Worcester Nissan delivered the car to my spouse at her place of employment. At this stage the noise was still there although a little more subdued. As time progressed this noise became louder on every start up. We also noticed that the vehicles electric window winding switch on the drivers side door was broken and that the vehicles front brakes where almost metal on metal. As the brakes are a safety issue I had them replaced and the discs skimmed at my cost. I ordered the electric window winding button and paid for it out of my pocket. Worcester Nissan eventually agreed to collect the car, after I laid a formal complaint with the MIO SA (motor industry ombud of South Africa) and attend to the noise. They reported back saying it was the starter motor and replaced it with a USED starter motor, which was even more noisy than the original one. I sent the dealer principal Christoff Vlok a video recording with sound clip of the vehicle being started with the noise now being even worse. He agreed to once more collect the vehicle and have it sorted, whilst all the while asking us to rather cancel the transaction and he would refund us the full amount paid including the costs I have already incurred. This is not an option as my spouse loves the car and it is in an extremely good condition for its age and mileage. They agreed to send the vehicle to the FIAT agents being William Simpson Fiat on 5 November to have the issue assessed and reported back on. I personally called William Simpson on the morning of the 5 November and spoke with the service manager Leon, he could not find any booking that was made for this vehicle at his workshop. This issue has been dragging on for more than a month with us having the vehicle for maybe 3 weeks and it being with Worcester Nissan for almost two weeks with no resolve or it being fixed properly. Christoff Vlok the dealer principal/owner of Worcester Nissan does not want/wish to resolve issue, but would rather take it back and refund, which leads me to believe that he is hiding something. This vehicle should have gone for a multipoint inspection prior to delivery as this is an condition of the 2 year warranty which we purchased with the vehicle. Worcester Nissan could not provide any multipoint check or evidence of it being done, after I asked them for the order made out for the check to be done and or the actual check sheet, they could not produce it. At this stage I don't know what else I need to do to get resolve with this issue. The MIO SA have not been able to find resolve and frankly have not been of any assistance or help with this complaint. Worcester Nissan is unethical, do not have their clients best interest at heart and do not wish to find resolve, they would rather cancel and refund as not to have a "client for life" I have not purchased one vehicle in the last 17 years, but 15 vehicle from various franchise and non franchise dealerships. Never have I experienced such bad service and plain ignorance, and would NOT recommend Worcester Nissan and Christoff Vlok to anyone wanting to purchase a USED vehicle, irrespective of the brand.
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Jacques van der walt
1 reviews | Active since Jan 2020
5 Nov 2020, 06:45
Poor pathetic service and plain ignorance
On 30 September I purchased a second hand Fiat Qubo from Worcester Nissan. We test drove and assessed the car on Sunday the 26th of September and told the sales consultant Gustav that the vehicle has a noise in the engine that sounded like a metal clang followed by what I tough was the drive belts. His words where that they would sort this out. Worcester Nissan delivered the car to my spouse at her place of employment. At this stage the noise was still there although a little more subdued. As time progressed this noise became louder on every start up. We also noticed that the vehicles electric window winding switch on the drivers side door was broken and that the vehicles front brakes where almost metal on metal. As the brakes are a safety issue I had them replaced and the discs skimmed at my cost. I ordered the electric window winding button and paid for it out of my pocket. Worcester Nissan eventually agreed to collect the car, after I laid a formal complaint with the MIO SA (motor industry ombud of South Africa) and attend to the noise. They reported back saying it was the starter motor and replaced it with a USED starter motor, which was even more noisy than the original one. I sent the dealer principal Christoff Vlok a video recording with sound clip of the vehicle being started with the noise now being even worse. He agreed to once more collect the vehicle and have it sorted, whilst all the while asking us to rather cancel the transaction and he would refund us the full amount paid including the costs I have already incurred. This is not an option as my spouse loves the car and it is in an extremely good condition for its age and mileage. They agreed to send the vehicle to the FIAT agents being William Simpson Fiat on 5 November to have the issue assessed and reported back on. I personally called William Simpson on the morning of the 5 November and spoke with the service manager Leon, he could not find any booking that was made for this vehicle at his workshop. This issue has been dragging on for more than a month with us having the vehicle for maybe 3 weeks and it being with Worcester Nissan for almost two weeks with no resolve or it being fixed properly. Christoff Vlok the dealer principal/owner of Worcester Nissan does not want/wish to resolve issue, but would rather take it back and refund, which leads me to believe that he is hiding something. This vehicle should have gone for a multipoint inspection prior to delivery as this is an condition of the 2 year warranty which we purchased with the vehicle. Worcester Nissan could not provide any multipoint check or evidence of it being done, after I asked them for the order made out for the check to be done and or the actual check sheet, they could not produce it. At this stage I don't know what else I need to do to get resolve with this issue. The MIO SA have not been able to find resolve and frankly have not been of any assistance or help with this complaint. Worcester Nissan is unethical, do not have their clients best interest at heart and do not wish to find resolve, they would rather cancel and refund as not to have a "client for life" I have not purchased one vehicle in the last 17 years, but 15 vehicle from various franchise and non franchise dealerships. Never have I experienced such bad service and plain ignorance, and would NOT recommend Worcester Nissan and Christoff Vlok to anyone wanting to purchase a USED vehicle, irrespective of the brand.
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Jacques van der walt
1 reviews | Active since Jan 2020
14 Oct 2020, 10:41
No communication, No intention to resolve any issues
We purchased a used vehicle from Worcester Nissan 3 weeks ago and are greatly disappointed with the service. Well to be honest the total lack of service as no one even bothers to acknowledge us and the request for assistance. We have some minor issues with the vehicle such as the front brakes that where almost metal on metal, the driver’s side electric window switch that was broken and a metal clang noise when starting up the vehicle followed by noisy drive belts. As brakes are a safety issue I immediately had them replaced, the discs skimmed and new pads fitted at my own cost, something I believe they should have picked up with their multi point check, that should have been done as we purchased a 2 year warranty which requires the check to be carried out. I have sent numerous requests to the dealer principle and sales consultant for assistance, but they chose to ignore us and hope that the problem would disappear. I even contacted Nissan South Africa who has the exact same attitude, as they too have not assisted in getting the matter addressed or resolved. I even received an e mail from the dealer principle relating to CSI (customer satisfaction index), but strangely never received a call to evaluate their service. In my opinion they must have changed my cellular/contact number on their system for the CSI agents not to be able to get hold of me. This in an age where customer retention is a buzz word in almost any business, especially considering that the dealerships gets paid a quarterly CSI incentive by Nissan South Africa if they achieve CSI targets set. If they value their customers the correct thing to do is to establish an open communication channel, assess what the issue/problem is and try and resolve the issues to the best of their abilities to the satisfaction of both parties. Surely this was never their intention. I had to repair the brakes and order and pay for the new electric window winding switch, after sending them e mails with photos of the broken switch, the tax invoice from William Simpson where the switch was ordered and proof that I paid for it. I also sent them the invoice and proof of payment for the front brakes that was replaced. A video with a sound clip was sent to illustrate the noises on cold start up, without any feedback or contact from them. When I decided to purchase another vehicle for my spouse, I scoured the internet for the vehicle we wanted and found a couple online. This specific vehicle is not in great demand and the dealers are normally quite eager to do a deal. I actually found two close to where we stay, but chose to do business with Worcester Nissan. What a disappointment though.
Helpful (0)
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Jacques van der walt
1 reviews | Active since Jan 2020
14 Oct 2020, 10:41
No communication, No intention to resolve any issues
We purchased a used vehicle from Worcester Nissan 3 weeks ago and are greatly disappointed with the service. Well to be honest the total lack of service as no one even bothers to acknowledge us and the request for assistance. We have some minor issues with the vehicle such as the front brakes that where almost metal on metal, the driver’s side electric window switch that was broken and a metal clang noise when starting up the vehicle followed by noisy drive belts. As brakes are a safety issue I immediately had them replaced, the discs skimmed and new pads fitted at my own cost, something I believe they should have picked up with their multi point check, that should have been done as we purchased a 2 year warranty which requires the check to be carried out. I have sent numerous requests to the dealer principle and sales consultant for assistance, but they chose to ignore us and hope that the problem would disappear. I even contacted Nissan South Africa who has the exact same attitude, as they too have not assisted in getting the matter addressed or resolved. I even received an e mail from the dealer principle relating to CSI (customer satisfaction index), but strangely never received a call to evaluate their service. In my opinion they must have changed my cellular/contact number on their system for the CSI agents not to be able to get hold of me. This in an age where customer retention is a buzz word in almost any business, especially considering that the dealerships gets paid a quarterly CSI incentive by Nissan South Africa if they achieve CSI targets set. If they value their customers the correct thing to do is to establish an open communication channel, assess what the issue/problem is and try and resolve the issues to the best of their abilities to the satisfaction of both parties. Surely this was never their intention. I had to repair the brakes and order and pay for the new electric window winding switch, after sending them e mails with photos of the broken switch, the tax invoice from William Simpson where the switch was ordered and proof that I paid for it. I also sent them the invoice and proof of payment for the front brakes that was replaced. A video with a sound clip was sent to illustrate the noises on cold start up, without any feedback or contact from them. When I decided to purchase another vehicle for my spouse, I scoured the internet for the vehicle we wanted and found a couple online. This specific vehicle is not in great demand and the dealers are normally quite eager to do a deal. I actually found two close to where we stay, but chose to do business with Worcester Nissan. What a disappointment though.
0
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