NewCo Fibre
Claimed Business
|1.1|10 Reviews (last 12 months)|This business does not respond to reviews
NewCo Fibre
Claimed Business
|1.1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, NewCo Fibre is facing significant dissatisfaction across its customer base. Customers consistently mention unreliable connectivity, frequent outages, and prolonged periods without internet access. A recurring theme is the difficulty of reaching support, with reports of unanswered calls, ignored emails, and unresponsive WhatsApp channels. Billing and account management issues also surface often, including disputes over downgrades, refunds, and reactivations. Residents in complexes with limited provider options express particular frustration at feeling trapped, while installation and activation delays compound the perception of poor accountability and weak internal communication.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Ndumiso S
1 reviews | Active since Jun 2019
27 Apr 2026, 12:39
Avoid if you can. Worst service provider to date.
Please avoid by all means, worst service provider i ever came across and i don't even know why they are operating. I even gave up being first in line for 1 hour straight, been without internet for the Friday and i cant get through customer service...I'm lost and stuck. No response on email, WhatsApp and customer service.
Helpful (0)
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Ndumiso S
1 reviews | Active since Jun 2019
27 Apr 2026, 12:39
Avoid if you can. Worst service provider to date.
Please avoid by all means, worst service provider i ever came across and i don't even know why they are operating. I even gave up being first in line for 1 hour straight, been without internet for the Friday and i cant get through customer service...I'm lost and stuck. No response on email, WhatsApp and customer service.
0
Replies (0)KP
Kamva P
1 reviews | Active since Mar 2026
31 Mar 2026, 15:13
No Service, No Support, Avoid If You Have a Choice
I have been a Newco Fibre customer for 3 years, and unfortunately, it hasn’t been by choice. The complex I live in only allows Newco Fibre, so I’ve essentially been stuck with this ISP. The service is extremely unreliable, with frequent outages and little to no communication when things go wrong. Right now, the WiFi has been down again, and to make matters worse, their support line is completely unavailable. There is no way to get assistance. This is unacceptable. Customers are expected to pay every month without fail, yet when the service is down or support is needed, there is silence. It feels like residents in complexes like ours are taken advantage of because we don’t have alternative providers. After 3 years of dealing with this, I can honestly say the service has been consistently poor and very frustrating. This level of service is unprofessional and disappointing. I would strongly advise anyone especially those moving into complexes with limited ISP options to think twice.
Helpful (0)
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Kamva P
1 reviews | Active since Mar 2026
31 Mar 2026, 15:13
No Service, No Support, Avoid If You Have a Choice
I have been a Newco Fibre customer for 3 years, and unfortunately, it hasn’t been by choice. The complex I live in only allows Newco Fibre, so I’ve essentially been stuck with this ISP. The service is extremely unreliable, with frequent outages and little to no communication when things go wrong. Right now, the WiFi has been down again, and to make matters worse, their support line is completely unavailable. There is no way to get assistance. This is unacceptable. Customers are expected to pay every month without fail, yet when the service is down or support is needed, there is silence. It feels like residents in complexes like ours are taken advantage of because we don’t have alternative providers. After 3 years of dealing with this, I can honestly say the service has been consistently poor and very frustrating. This level of service is unprofessional and disappointing. I would strongly advise anyone especially those moving into complexes with limited ISP options to think twice.
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Replies (0)AL
Allister L
1 reviews | Active since Oct 2015
24 Mar 2026, 14:29
Rating is at 200% too High
I cant believe they have a rating of 2,1!! They are beyond useless - from admin , to technical to their fibre to their ability to return an email to their pricing - I can't think of one redeeming thing about this company. I think it is time to move to 5G because I can't put up with this any more
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Allister L
1 reviews | Active since Oct 2015
24 Mar 2026, 14:29
Rating is at 200% too High
I cant believe they have a rating of 2,1!! They are beyond useless - from admin , to technical to their fibre to their ability to return an email to their pricing - I can't think of one redeeming thing about this company. I think it is time to move to 5G because I can't put up with this any more
0
Replies (0)N
Nkateko
1 reviews | Active since Jun 2023
18 Feb 2026, 17:05
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
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Nkateko
1 reviews | Active since Jun 2023
18 Feb 2026, 17:05
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
0
Replies (0)M
Mohau
1 reviews | Active since Jul 2022
6 Jan 2026, 13:14
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
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Mohau
1 reviews | Active since Jul 2022
6 Jan 2026, 13:14
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
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Replies (0)AM
Aubrey M
1 reviews | Active since Nov 2014
10 Dec 2025, 15:29
Poorest service
The service is very poor, no reply, no communication whatsoever. I currently canceled my previous ISP thinking NewCo Fibre is the real deal. I paid installation fee, but they are not communicating at all. Useless. I need my refund.
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Aubrey M
1 reviews | Active since Nov 2014
10 Dec 2025, 15:29
Poorest service
The service is very poor, no reply, no communication whatsoever. I currently canceled my previous ISP thinking NewCo Fibre is the real deal. I paid installation fee, but they are not communicating at all. Useless. I need my refund.
0
Replies (0)PD
Palesa D
1 reviews | Active since Feb 2025
8 Dec 2025, 16:33
No Updates, No Service, No Accountability
We have been without WiFi since Saturday and NewCo Fibre keeps failing to fix the issue. This is not the first time we are experiencing the same problem, and there is never any proper communication or SMS updates.
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Palesa D
1 reviews | Active since Feb 2025
8 Dec 2025, 16:33
No Updates, No Service, No Accountability
We have been without WiFi since Saturday and NewCo Fibre keeps failing to fix the issue. This is not the first time we are experiencing the same problem, and there is never any proper communication or SMS updates.
0
Replies (0)ZM
Zeni M
1 reviews | Active since Feb 2016
4 Nov 2025, 11:06
A government sector attitude in the private sector.
I have the same problem every month. I make my payment on time however my services are always disconnected. Yesterday I called and I was promised immediate reactivation however nothing has happened and I called today and rude agent who answered my call refused to transfer me to a manager because I am beyond frustrated with this. I have kids studying for matric finals and without internet they have to travel around for internet which is another expense. Don't use this company when you have people at home during the day because it only focuses on taking your money and never giving a service a government attitude in the private sector.
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Zeni M
1 reviews | Active since Feb 2016
4 Nov 2025, 11:06
A government sector attitude in the private sector.
I have the same problem every month. I make my payment on time however my services are always disconnected. Yesterday I called and I was promised immediate reactivation however nothing has happened and I called today and rude agent who answered my call refused to transfer me to a manager because I am beyond frustrated with this. I have kids studying for matric finals and without internet they have to travel around for internet which is another expense. Don't use this company when you have people at home during the day because it only focuses on taking your money and never giving a service a government attitude in the private sector.
0
Replies (0)