Unfair healthcare treatment

I have a debt with Netcare Richards Bay hospital , and I have made payment arrangements with the hospital but on the 15th May 2026, I had a very bad treatment in the hospital by the Financial manager Susan, my 34 months old baby was ill and I had to take him to the hospital as I do have the medical aid the hospital admitted my kid and when I was at the emergency doctors room she (Susan) came in at the doctors room and started shouting at me and how rude I’ve been to her staff telling me about my missed payments and not wanting me to explain my issue. Mind you I was 4 days away from delivering as I was pregnant. Until the Hospital manager came and started talking to her to stop attacking me and stoping me to get medical help.

Again today on the 27th May 2026, I need to consult with another doctor and when at the reception the receptionist told me they can’t assist me and I explained to her that I do have the arrangements with the hospital to pay the debt and the receptionist said she is going to consult with Susan the Finance manager and she came back with the response that Susan is saying they shouldn’t assist me to clarify I have made a promised payment on the 12th May 2026. As I’m writing here I’m sitting at the receptionist in pain as I have an operation from delivering the baby. In my view I think the hospital prioritises money first than our health.