Turned Away During a Medical Emergency — Shocking Lack of Care and Professionalism

My experience at Netcare Lakeview was extremely disappointing and concerning. I brought my very ill daughter to the hospital seeking urgent medical assistance, only to be turned away without proper help. We were told there were no doctors available, yet no effort was made to stabilize her condition or arrange an ambulance transfer to another facility.

What made the situation worse was the attitude of the reception staff, who appeared more focused on personal phone conversations than assisting sick patients. There was a complete lack of urgency, empathy, and professionalism. As a parent, it was terrifying to feel helpless while my child’s condition was being ignored.

A hospital should prioritize patient care and safety above all else. Sadly, this experience did the opposite and left us feeling abandoned during a medical emergency.