Net Nine Nine
1 reviews | Active since Member
Bad Network service.
2 weeks of bad network. I'm cancelling this. Why must I pay R699 for no service. Been logging calls and the only thing I get is they'll configure my line mxm. I won't advice anyone to take your product. We can't even get through customer care.
<div>Hi Neo, we’re really sorry to hear about your experience and we completely understand your frustration after dealing with network issues for this long. This is not the level of service we want our customers to receive.</div><div>We apologise that your previous queries have not led to a resolution and that you’ve struggled to get through to customer care. Your concern is valid, especially when you are paying for a service you expect to work reliably.</div><div>Please send us a direct message with your account details and contact number so we can urgently escalate this to our technical team and review what has been happening with your line. We would really like the opportunity to investigate this properly and assist in getting the issue resolved. </div>
Best regards,
<div>Hi Neo, we’re really sorry to hear about your experience and we completely understand your frustration after dealing with network issues for this long. This is not the level of service we want our customers to receive.</div><div>We apologise that your previous queries have not led to a resolution and that you’ve struggled to get through to customer care. Your concern is valid, especially when you are paying for a service you expect to work reliably.</div><div>Please send us a direct message with your account details and contact number so we can urgently escalate this to our technical team and review what has been happening with your line. We would really like the opportunity to investigate this properly and assist in getting the issue resolved. </div>
Best regards,
<div><!--block-->Your too quick to reply on HelloPeter. I need connection not your reply. I'm paying for this service.</div>
<div><!--block-->Your too quick to reply on HelloPeter. I need connection not your reply. I'm paying for this service.</div>
<div><!--block-->Just called your customer care. Waited for more than 17mins and went straight to survey wow<br><br></div>
<div><!--block-->Just called your customer care. Waited for more than 17mins and went straight to survey wow<br><br></div>
<div>Our technician tried to contact you via the number listed above and it did not go through. Kindly send an alternative number that the team can reach you on. </div>
Best regards,
<div>Our technician tried to contact you via the number listed above and it did not go through. Kindly send an alternative number that the team can reach you on. </div>
Best regards,