Nerds On Site
3.3|11 reviews
MR
Martinn R
1 reviews | Active since Member
15 Nov 2016, 06:13
Poor Service From Nerds On Site.
<p>After contacting Nerds On Site to try get assistance with a problem on my laptop I recieved the following E-mail.</p> <p>"</p> <p>Hi Martin,</p> <p>Thank you for your request for service. At this time, we do not have any available Nerds in your area. I wish you the best in finding another service provider.</p> <p><br />Stephani Dawson<br ********** <p>Nerds On Site<br />www.nerdsonsite.com"</p> <p>This response comes across as if the team does not wish to assist me and I don't see how a highly rated Service Provider like Nerds On Site can basically chase bussiness away without actually reading what my message was. I am truly not satisfied with thier level of service</p>
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Replies (1)Nerds On Site's replyOfficial
15 Nov 2016, 06:40Best Martinn
I would like to apologize for the way the message came over. I will investigate the matter further to determine the exact circumstances of your request.
Normally we will rather advise clients sooner than later that we will not be able to assist so that you, the client is not further inconvenienced and can seek help from another service provider rather than wait for us to to get to you in person.
Once again our please accept our apology for not being able to assist.
If you feel that we will be able to help you via the Internet, remotely, our remote manage team will certainly be able to help in that way.
Kind Regards
Francois Castelyn
Director Nerds On Site South Africa
Best regards,
Nerds On Site's reply15 Nov 2016, 06:40
Official
Best Martinn
I would like to apologize for the way the message came over. I will investigate the matter further to determine the exact circumstances of your request.
Normally we will rather advise clients sooner than later that we will not be able to assist so that you, the client is not further inconvenienced and can seek help from another service provider rather than wait for us to to get to you in person.
Once again our please accept our apology for not being able to assist.
If you feel that we will be able to help you via the Internet, remotely, our remote manage team will certainly be able to help in that way.
Kind Regards
Francois Castelyn
Director Nerds On Site South Africa
Best regards,