Nedbank Private clients poor service

I am a Nedbank private client , so when i need assistance i cant call in because they refer me to my private banker, My most recent experience with this terrible service , i make contact with my banker 10 March 2026 and we on the 18th today still no response. i have proof of this lack of service and i am paying monthly banking fees of R470 each month. Normal requests for assistance takes days to be sorted out when all i could do was call in but i cant because they refer me to my banker i am officially at the point of moving to another bank.

And its not like i make contact on a regular for assistance this is once in a blue moon and still i get ****py service