incorrectly informed

i called in after the bank informing me when applying to buy a new car that i had been handed over to NBD when calling i asked why no one informed me that i had an out standing amount due.<br> they then informed me that if i paid now at a pick'n pay that my name would be cleared immediately once i made payment i called again and was then informed that it would be done the next day. when i called the next day they told me only the next day which i then informed them that it is a public holiday therefore it would only be corrected on the monday. <br> i paid for something that i never took out to start off with as i wanted to just clear my name.<br> and yet they still dont want to clear my name.<br>