*****ulent account opened by FNB

HI I approached the NFO banking for assistance with regards to bank ***** against FNB. This is the summary of events.

I opened a case of ***** against my building contractor. Saps subpoenaed FNB to provide documents on the account where the funds were deposited into. It turned out that the said account was opened with a *****ulent id a week prior to funds being deposited. I then approached FNB querying how was this account opened and why was no due diligence and know your client followed as well as not abiding to the banking code of conduct. The response given was that the funds cannot be recovered . I then approached NFO banking for assistance since on the media platform emphasis are always made that NFO is not biased and looks after the interest of the consumer with regards to any mal administration or negligence that occurs and that can be proven against the banks then the consumer is liable for compensation by the banks. The NFO took almost a year to investigate only to come back and find no mal administration on FNB side and that I cannot take this up further, but I can report FNB to FIC. I was not happy with the adjudicator response and questioned what mal administration meant to her . In this case is it not mal administration ,if the id subpoenaed by SAPS shows Id issued 2024 but ***** occurred 2022. This could only happen if no documents were submitted to the bank but the account was opened with collusion with banking officials. I then requested a response from her senior manager with regards to this, is this not mal administration in regards to this case, and I still await his response. I was given a breakdown of what the funds was used for from the *****ulent account by NFO . The funds was transferred to different bank accounts.