Insensitive to people needs

They took 9K from me ,promised to assist in 90 days,9 months later nothing,no feedback,I must always try to get hold of them.i lost two banking jobs due to the status of my financial situation.no one is helping and not sure why they promised to help in 3 months ,tgey called me every month on the 24 to remind to pay for a service I haven’t received help from