Debt Review Continued Without My Consent After Withdrawal Request

I am extremely disappointed by the conduct of this debt counselling company. I initially app**** for debt review assistance, however, before any court order was granted, I clearly communicated my intention to withdraw from the process and requested a cancellation/withdrawal letter. Despite my request, no cancellation letter was ever provided to me. To my surprise, I recently discovered that my credit profile reflects a “Consent Order for Statutory Debt Restructuring”, even though I never signed any consent order documents authorising such action. I have since requested proof of: (i) my alleged consent, (ii) signed court/order documents, (iii) and the case details, but to date I have not been properly assisted. This situation has negatively affected my credit profile and financial reputation. Consumers deserve transparency, lawful processing, and proper communication, especially in matters as serious as debt review. I urge the company to urgently investigate this matter, provide all supporting documentation, and remove any ******** listing should they fail to provide proof of proper consent and authority.