The National Consumer Act. What a joke.........

I send Land rover to Boost freaks in Roodepoort to replace a sumplug that i purchased from Landrover. my vehicle was taken home to the owner's house with out my permission. The next morning it was raining and the owner bumped my vehicle. they said they will Repair it. this was four years ago. because the vehicle stood for two years before the panel beating was done the vehicles engine rusted internal.. the engine was overhauled but it will not run. after one year the Ombudsman referred the case to the National Consumer Commission. The case was referred to there tracing department because the owner did not reply to there mail. ONE YEAR LATER THE TRACING DEPARTMENT STILL HAS NOT GONE OUT TO MAKE CONTACT WITH THE OWNER. THEY HAVE NOT EVEN TRIED TO PHONE HIM ON HIS CELL. HOW IS THE CONSUMER PROTECTION ACT PROTECTING CONSUMERS????????