Ongoing Delay and Lack of Feedback – National Consumer Commission (NCC)

I lodged a complaint with the (Ref: CC2026/01/0255) regarding a dispute with a dealership that has consistently failed to respond to any attempts at engagement. While I appreciate that my case was acknowledged and eventually placed on the tracing list due to the supplier’s non-responsiveness, I am becoming increasingly concerned about the lack of progress and communication. On 19 March 2026, I was informed that a complaint form would be hand-delivered to the supplier to facilitate engagement. However, more than a month later, there has been no confirmation that this step has been carried out. The only update on the portal (dated 12 April 2026) reflects the same status without any indication of further action. The supplier has a documented pattern of ignoring communication, including during the process, which makes timely intervention even more critical. At this stage, I am simply seeking clarity and progress on the matter. I would appreciate more consistent communication and updates from the NCC regarding the steps being taken to resolve the complaint. I remain hopeful that the matter will be handled with the urgency and seriousness it requires.