I have to wait decades for a phone replacement from their whack service provider

I have to wait decades for a phone replacement from their whack service provider. Why would the delivery fee be r1000 alone yet its not even a 1-2 days delivery? Thats ****py. they just want to rob us acting as if theyve paid alot by hiking prices. Its almost two weeks without a cellphone! Whats so difficult in doing a voucher maybe to make things seemless. Now i need to wait decades for a phone yet there are things i urgently need to do somethings. Imagine paying R6000 for an excess, thats an excess for a car inene