Worse courier business - ever

<p>MyHermes failed to collect my parcel on the agreed day.  I then managed to get them to agree to a re-collection which they failed to do a second time.  I had to fight to get my refund.</p> <p>I stupidly thought that this was a once off mistake and used them to collect the package from a new address.  On their first attempt they went back to the old address despite having created a new collection request.  On their next attempt they apparently could not find the house but did not try to call the shipper for directions.</p> <p>Dealing with their so-called help centre is the most soul-destroying experience.  I have never had a worse customer experience.</p>