Exceptionally *********** and they are ****s!

My debt hero has been taking money from my account for the past few years and yet I am still receiving threats from nedbank to be handed over to their legal department if payment is not made. I have requested assistance or feedback from my debt hero and they respond back via email refering to me as Nomsa and saying they need a time to call me and yet I am now being ignored, whilst they take my money and treat me like a second rate citizen. I hate this company and their staff and beyond ***********