Ongoing Issue with Faulty Printer – Poor Service and No Resolution

In May 2025, I purchased a Brother printer from Makro. By July 2025, I started experiencing problems with the printer and returned it to Makro for repairs. Although it was initially fixed, the same issue persisted.

I returned the printer again for a second repair, and unfortunately, the problem continued. On the third return, I requested a refund as the printer was clearly not serving its intended purpose.

The matter was escalated to Mustek, and on 02 March 2026, I was contacted by Kelebogile, who indicated that the issue had been escalated to a technician for further investigation. However, I received no feedback thereafter.

On 26 March 2026, I followed up and spoke to Nomvuyo, who assured me that she would look into the matter and revert back to me. No feedback was provided.

On 27 March 2026, I called again and was informed by Nomvuyo that they would neither refund nor replace the printer, as they could not find any fault and suggested that the issue might be due to incorrect installation on my side. This response was extremely disappointing, dismissive and unprofessional, especially considering that I had already taken my devices to Makro during the second return to rule out any installation issues.

I am very unhappy with how this matter has been handled. I am now left with a non-functional printer despite spending my hard-earned money on it for my children’s use.

I request that this matter be urgently reviewed and that a fair resolution—either a refund or replacement—be provided.

This experience has been frustrating, and I expected much better service and accountability.