MTN and I-Talk bad partnershipment and worse service

I am writing to formally demand the immediate cancellation of a new MTN contract I entered into five (5) days ago. I explicitly requested to retain my existing MTN number (073 430 1017) for this contract. Since the upgrade/activation, my SIM settings have completely changed, and I wish to cancel this agreement immediately—prior to the first billing cycle scheduled for the 30th. I have spent literal hours being passed from pillar to post with zero resolution: • MTN Sales refuses to cancel, claiming Customer Care must handle it because billing has not yet occurred (CPA cancellation). • MTN Customer Service refuses to cancel, claiming it must be processed by I-Talk (an MTN-acquired entity). • I-Talk Support is entirely unreachable; calls ring indefinitely without answer. • Management Escalation: I have emailed the Team Leader, Kadimo, and included Cheryl, but my correspondence is being actively ignored. I am well within my legal rights to a 5-day cooling-off period for cancellation without penalty. MTN's internal departmental confusion and I-Talk's non-responsiveness do not absolve you of your legal obligations to process this request. I require immediate intervention to: 1. Halt the upcoming billing scheduled for the 30th. 2. Revert my SIM settings back to my original prepaid/previous contract state. 3. Confirm this cancellation in writing.

Please contact me urgently to resolve this matter today. Contact Number: 073 430 1017 Alternative Email: [email protected]