MTN Account Incorrectly Confirmed as Closed – Now Receiving Conflicting Demands From HP Attorneys

I am extremely frustrated with the lack of clarity and assistance from MTN regarding an account I believed was fully settled and closed.

I cancelled my MTN contract and requested a settlement amount, which was provided to me. I then went to an MTN store and paid the amount within the specified time frame. After making the payment, I was advised to contact customer care a few days later to confirm closure of the account. I did exactly that, and the consultant I spoke to confirmed that the account had been closed.

A few months later, I started receiving emails and calls from HP Attorneys regarding an outstanding amount that I know nothing about. I am not refusing to pay if there is legitimately an amount owed, but I need clarity on what exactly this balance relates to and why it was never communicated when I settled the account.

What makes this even more frustrating is that:

* HP Attorneys cannot properly explain the charges and only demand payment. * MTN customer service is extremely difficult to get through to and has been unhelpful. * I was referred to another department/legal number by MTN, but they could not even locate the account on their system. * I am receiving statements from both MTN and HP Attorneys, and the amounts differ, which creates even more confusion.

I simply want:

1. A clear breakdown of the outstanding balance. 2. Clarification on why the account was confirmed as closed if money was still owing. 3. Confirmation of the correct amount outstanding, if any. 4. Proper assistance from someone competent enough to resolve this matter.

This experience has been stressful and exhausting, and I expect better communication and customer service from MTN.