Poor service from Msc staff

I recently returned from the Friendship Cruise on the MSC Opera and felt compelled to share my experience.

While the entertainment arranged by Heart FM was outstanding, the overall cruise experience has declined significantly compared to previous years, particularly in terms of food quality and service.

The buffet offering was consistently disappointing. The scrambled eggs were watery and undercooked, bacon was overdone, and the quality of meats used in items such as burgers and meatloaf was noticeably poor. The pizzas were unappetising, and even basic items like coffee from the urns were cold. On one occasion, when fries had run out, staff advised that no more would be prepared, which was surprising given the demand.

Service levels were equally concerning. Bar staff frequently provided incorrect drink orders and were unwilling to correct them. Cleaning staff asked us to vacate our cabin more than an hour before our scheduled disembarkation time, despite our group not yet being called. We were then left waiting for over an hour with no clear guidance, having to walk around the ship unnecessarily.

Even the main dining experience, which is typically a highlight, was below standard. The meals were sp**** and lacked the quality one would expect, especially in comparison to previous cruises.

Overall, while the event itself was enjoyable, the standard of food and service onboard the MSC Opera has declined noticeably and requires urgent attention.