1 reviews | Active since Member
I have a concern—or rather, a complain regarding the service I received at MOTUS MENLYN MULTIFRANCHISE I took my car in due to an overheating issue, expecting it to be checked and repaired. However, when I got it back, the problem had worsened. It appears that someone failed to refill the water while working on it, causing the car to overheat even further. As a result, both the engine oil overheating and water warning lights came on. Fortunately, I was near a garage and was able to get temporary assistance to reach my workplace.I iPhones dealership where I was informed that the manager will call me indeed he did call and explain that probably there is a pipe leaking so they will check it when I return the car .
Well I return ed it as per our agreement later I received a call from the sales lady that they want a consent to strip the car to access cylinder head well I gave them go ahead and it was stripped down to diagnose the issue. I received a report and a quote for repairs telephonically about R161 thousands and something.I went to review I was informed that nothing could be done.i must buy a new engine .
My concern is that I drove my car to the dealership in a running condition, and now I am expected to take home a non-running vehicle—a complete wreck. Then the Forman informed me to buy a top , and some nails , oil, oil filter and silicone to put back together. Is about three weeks now since is there refusing to put back together.After such a long fight they eventually put back then manager Wade Jansen Van Rensburg sent email to say my car has been put back together then I can come and pay and tow it.
Since I initially took in my car with a running engine, I expect to take it back in a similar working condition. A non-running vehicle is not what I left with—this is not my responsibility.
Looking forward to your prompt response.