Motorite / MotoVantage – Thank You for Standing Your Ground

I would like to take a moment to thank Motorite / MotoVantage for the way my claim was ultimately handled.

My vehicle originally went in to the dealership for what was supposed to be a routine service. Shortly after, the vehicle lost power and went into limp mode and had to be taken back to the dealer. From there, things quickly escalated.

I received written feedback from the dealership stating that the gearbox had an internal failure and needed to be replaced, and a claim would be submitted to Motorite. This was extremely concerning, as it was a major and costly repair.

However, this is where Motorite stood out.

Instead of simply approving everything submitted by the dealership, the warranty team clearly identified that something was not right. The gearbox replacement was not approved, and only the turbo claim was authorised.

At the time, this created confusion and delays, but looking back now — Motorite was absolutely correct.

After going through the process and finally getting my vehicle back, it was confirmed that there was nothing wrong with the gearbox at all — the issue was only the turbo. This confirmed that Motorite’s assessment was accurate from the start.

I would also like to highlight the efficiency of the claims process once I took over and submitted everything directly. After submitting my claim, payment was made into my account within just 2 days, which was incredibly impressive and appreciated.

This experience has shown me the value of having a warranty provider that does not just approve claims blindly, but actually assesses them properly and protects the customer from unnecessary and costly repairs.

Thank you to Motorite / MotoVantage for standing your ground, for making the correct technical decision, and for ensuring that my claim was handled fairly in the end.

I now have my vehicle back, running as it should, and I truly appreciate the support.