Endless Delays, No Communication & Repeating the Same Requests – MotoVantage Claim 199264781

I am extremely frustrated with the way my claim (199264781) is being handled by MotoVantage / Motorite.

This claim was originally lodged by Motus Ford Kempton Park, where my vehicle stood from 18 December 2025 to 1 April 2026. During this time, all reports, quotations, and supporting documents were already submitted to Motorite as part of the claim process.

I was then advised that:

The dealer must cancel their claim I could proceed with another RMI-approved repairer The turbo claim had already been approved

Based on this, I arranged to have the vehicle lowbedded to a new repairer on 1 April 2026.

Now, I am being asked AGAIN to submit:

Repair quotations Failure reports Photos of failed components

This makes absolutely no sense, as this information was already provided during the initial claim. It feels like the process is being restarted unnecessarily, causing further delays.

To make matters worse:

I requested a call back from the Team Leader (Christo) – no response Emails are not being properly addressed No clear guidance is being given on what is actually required to proceed

After months of delays, I am still stuck with no resolution and no accountability.

I expect:

Confirmation that the approved turbo claim still stands Clear explanation as to why previously submitted documentation cannot be used Immediate guidance on what is actually required to proceed

At this stage, the lack of communication, duplication of work, and ongoing delays are completely unacceptable.