Unethical business prcatice.

I just got back from a Gunsmith Morkel and Crouse Rifle Makers inside Safari and Outdoor Lynwood . I was behind a disgruntled client who was waiting impatiently for something their staff was searching for. I assumed he was just a tough customer but then..... I had a gun stored there for safe keeping as the sale was conducted there between myself and the a private seller on the 25/09/19. I should have recieved my Licence latest in March-April 2020 but due to Covid19 and Lockdown of the country, they were Closed for a period of Time ...CFR was closed for a period of time and Police Stations all over the country were closed for periods of time to cut a long story short . I recieved my Licence last week and when I went to Pick up my Pistol the staff phoned management and they refused to take Covid19 in account even though they were closed at a stage and charged me for a full 10 Months It took me to get my Licence so in essence what should have cost me R 420- R600 they charged me R 1100 ...I was shocked and I told the staff who I was dealing with that it was unfair and I couldn't believe it.They shrugged their shoulders and could only do as instructed they informed me.Need less to say I would not reccomend Morkel and Crouse Rifle Makres for anything because when you value money more than Reputation and act in way that I can only describe ,as a greedy manner .No...not to mentioned the disgruntled customer who walked out on the staff before me .