Moonstone:R1220 doesn't fall from a tree

I was meant to write my RE exam on 14 November [email protected] arrived at the venue (sinosteel plaza Sandton)@12h20.I let Kedibone at the reception know that I've forgotten my ID.which was totally my fault.Kedibone called Elsie on the 6th floor and let her know that I had forgotten my ID so what's the next step.Elsie responded saying I should be sent up to the 6th floor at @12:50 she'll assist me .so I waited at the reception area.@12h50 I got up to remind Kedibone that I'm supposed to go to the 6th but I was told to wait Elsie will call us up . together with the rest of the rep's that will be writing.to my shock when I get to 6th floor Elsie asks me if I don't have anyone at home that can bring the ID before 2pm . of cause I can arrange someone to bring my ID (and I did )but the GPS on bolt estimated that they'll arrive at 14h10, coming from roodepoort Discovery.which means that they won't make it for 2pm .I don't want to sound entitled cause I knew from the word go that the ID is required.but Elsie! Elsie! Elsie!had I been told that this is allowed or can be done . wouldn't I have made those arrangements from the time we got off the call with Elsie (@roughly 12:25pm) and when I tell Kedibone what I was told by Elsie,she tells me she knew but didn't want to get into trouble by telling me that I can arrange for the ID to be brought to sinosteel.because I sat there thinking theres a way such situations are handled at moonstone a way that doesn't involve me having to pay R170 for bolt to bring my ID.im also wondering how many people forfeit their R1220s over an ID.when moonstone make an exception.a PDF or picture of an ID perhaps could save a lot of people the pain of forfeiting an entire 1220.imagine you are already debarred.you can't work .you manage to get 1220 to write the exam you forfeit it over an ID .The exam on its own is already tressful .on top of that ,you get someone like Elsie assing you. Tjo it's a lot .But still believe moonstone can do better.and for me .I'll definitely get a chain so my ID stays around my neck all the time .