WORST INSURACE COMPANY! what a ****

I am utterly disgusted by the service offered at Monarch Insurance, I have been stuck on hold trying to reach them to amend beneficiary details on my policy. This is unacceptable. Just a month ago we had to process a claim only for the fund to be received TWO WEEKS LATER AFTER THE FUNERL !!!!!!!! so much for resting assured that our family member's are covered only to be stressed while mourning. This is DISRESPECTFUL AND INEFFICIENT !!!!!!!!!