Monarch insurance

Based on recent customer reviews, Monarch Insurance is facing significant dissatisfaction, particularly around its funeral cover policies. Customers consistently mention difficulty reaching the claims department, with prolonged hold times and unanswered calls during moments of grief. A recurring theme is declined or delayed claims, often justified by waiting periods or lapsed premiums that policyholders say contradict what agents originally communicated. Many feel misled at sign-up, especially when policies were bundled with Lewis store credit. Trust has eroded as customers report still being debited while struggling to access payouts or cancel policies.