Useless service from Momentum Insure!!!! Be warned!!

My daughter had a vehicle accident on the 20th April. It took 10 days for an assessor to give a report on the vehicle. Her car hire was for 30 days and even though I was told telephonically that it could be extended Momentum then said that the delay was due to the length of time it took to get spares so no extension. The panel beater that Momentum took her vehicle to said it would be ready tomorrow and she just received a message to say the car doesn’t start and it’s gone to a mechanic. At no stage in the past 5 weeks has she been contacted by Momentum.