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Mobicred
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mobicred shows a sharply polarised customer experience. Frontline agents like Mumina, Nicole, Naseerah, Amber, Shirley and Ghusain consistently earn high praise for patience and professionalism. However, deep frustration centres on paid-up letters, credit bureau updates, settled-account closures, *****-investigation delays and unresponsive email and WhatsApp channels, which materially undermine trust and process efficiency.
TrustIndex
7.2
Ranking
#6
in Payments & Fintech
NPS Score
-2
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Mobicred shows a sharply polarised customer experience. Frontline agents like Mumina, Nicole, Naseerah, Amber, Shirley and Ghusain consistently earn high praise for patience and professionalism. However, deep frustration centres on paid-up letters, credit bureau updates, settled-account closures, *****-investigation delays and unresponsive email and WhatsApp channels, which materially undermine trust and process efficiency.
Mobicred's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.1). Customers repeatedly name specific agents such as Mumina, Nicole, Naseerah, Amber, Shirley, Ghusain and Sisanda, describing them as patient, knowledgeable, friendly, and willing to go above and beyond, often calling back when airtime runs out.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Settled my Account with Mobicred last month(April 2026), they sent me a settlement letter and I paid the same day. This month (May 2026) a scheduled payment erroneously went off and I requested a refund. Their response "You have an outstanding balance of...." Been waiting for more than 2 weeks for feedback now. God forbid they need money how quickly you must pay. Still waiting for my paid-up letter and refund that I asked for 2 weeks ago.
1 reviews | Active since Jan 2020
Settled my Account with Mobicred last month(April 2026), they sent me a settlement letter and I paid the same day. This month (May 2026) a scheduled payment erroneously went off and I requested a refund. Their response "You have an outstanding balance of...." Been waiting for more than 2 weeks for feedback now. God forbid they need money how quickly you must pay. Still waiting for my paid-up letter and refund that I asked for 2 weeks ago.
1 reviews | Active since Jan 2020
My account was locked i have asked for assistance they said to wait 24 to 48 hours i will then receive a email . I received the email i followed every step as showed and sayed in the email just to see that my account is still locked i then messaged them and they said i locked myself out of the account which i dont understand as i did all the steps as per email now i need to wait again for 24 to 48 hours this is ridiculous and very disappointing. So when i receive my email again i will have to probably go through this for the 3rd time !! The customer service is not great at all cause all they say is wait for the turnaround time the agents that is suppose yo help is Sisanda N and Thumekap i cannot believe this is the service you get just trying to unlock your account to start a application!!!
1 reviews | Active since Jan 2020
My account was locked i have asked for assistance they said to wait 24 to 48 hours i will then receive a email . I received the email i followed every step as showed and sayed in the email just to see that my account is still locked i then messaged them and they said i locked myself out of the account which i dont understand as i did all the steps as per email now i need to wait again for 24 to 48 hours this is ridiculous and very disappointing. So when i receive my email again i will have to probably go through this for the 3rd time !! The customer service is not great at all cause all they say is wait for the turnaround time the agents that is suppose yo help is Sisanda N and Thumekap i cannot believe this is the service you get just trying to unlock your account to start a application!!!
1 reviews | Active since Jan 2020
I experienced an issue with my account and Mumina at mobicred help me sort out my issue in less than 5 min. I wish more service providers can act so swiftly to resolve queries as they do sign ups.
1 reviews | Active since Jan 2020
I experienced an issue with my account and Mumina at mobicred help me sort out my issue in less than 5 min. I wish more service providers can act so swiftly to resolve queries as they do sign ups.
The most common complaint about Mobicred, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.3). Customers describe ignored emails, unanswered WhatsApp chats closed within minutes, voicemails that go nowhere, and escalations stuck for weeks or months with repeated 'it has been escalated' replies and no real resolution.
Mobicred scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (3.5); their weakest is Account Security (2). The top AI-rated Payments & Fintech business on Hellopeter is Float (4). How is the AI Score calculated? →
Mobicred has a TrustIndex of 7.2 out of 10 on Hellopeter, based on 505 reviews in the last 12 months. Hellopeter has tracked Mobicred across 3,949 total reviews. How is the TrustIndex calculated? →