Rude management

Wile no one can argue that Millstream Farm has excellent accomodation and facilities, the experience we had with the manager and office staff leaves much to be desired for. We are owners of a one-week stay every year in September and pay a levy of more than R10K for 7 nights. Now they shorten the time to six days, claiming it is to give them time to clean the house according to covid regulations. We can only assume then that the house was never properly cleaned in previous years! The manager is extremely rude snd threaten yo not let us on the property if we want to be difficult or just close the resort again. I’m wondering what his Board of Directors will think of this?