POOR SERVICE AND DISAPPOINTMENT

They shouldn't even get the one star rate , They never answer calls , paid in full for all the services in 2025 and every consultant handling my profile has resigned and no updates have been communicated. Lona promised to call and provide me with feedback and progress of my profile since the 24th of April 2026 and to date, i have never received Lona's calls and they do not attend to my WhatsApp messages when sending follow up messages. The manger Nasiera takes too long to respond to emails and never bothers calling a client for a mere courtesy call... I am very disappointed. Other companies call me everyday asking if they can help me with the same issue , but now how do i even go about paying another person for the same thing that should be resolved by now ????