Miele (Pty) Ltd

Miele (Pty) Ltd

3.9485458612975393|447 reviews
AES
Allan Emile Saad

1 reviews | Active since Member

16 Mar 2026, 09:43

Rusting Miele freezer door.

I purchased a Miele fridge and freezer for over R40,000 in November 2021. The fridge is perfectly fine, but the freezer door is rusting badly on the outside. There is obviously a factory fault with the protective coating because I am based in Pretoria and have not used strong or abrasive chemicals to clean the door. The warranty has subsequently lapsed, and Miele have offered to give me 30% discount on a new door which will cost me R18,000 after the discount. I can buy a new freezer for that price. I believe that this is terrible service for such a "premium" product, and would not recommend Miele to anyone.

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Replies (30)
Miele (Pty) Ltd
Miele (Pty) Ltd's reply18 Mar 2026, 09:26
Official

<div>Hello Allan,<br><br>I believe a solution has been found.&nbsp; Would you be kind and reviewing your rating<br><br>Much appreciated</div>

Best regards,

AES
Allan Emile Saad's update18 Mar 2026, 09:57
Reviewer Update

<div><!--block-->Miele contacted me and promised to replace my freezer door. Thank you so much Miele</div>