Worst service!!! Midea 20kg top loader

I bought a 20kg top loader washing machine on 20 July 2025. On 11 April 2026 the washing machine stopped working, burned smell, no power on the machine and the lid does not want to open, washing stuck inside of the machine. Today is 23 April 2026, and livance has still not send out a technician to look at the washing machine claiming that they do not have a technician in the area. This is totally unacceptable, mens betaal n ***huis vol geld and this is the service we get. Sleg is an understatement