Meynardt Attorneys is pathetic

I see that these attorneys have had negative reviews as I have experienced. I have been asked to pay school-fees that I have not signed for, but anyway started to pay and the lady at accounts who is a $^%&^& told me when I asked for a statement that they will not give me a statement. I want to know where I can report this Attorneys office, as I am entitlement to a statement of account when I make payments, How must I know that the payments are deducted off my account? Really bad!!