Metropolitan Life
1.5|2,869 reviews
Responds in 10 hours 10 min
TK
Timothy K
1 reviews | Active since Member
27 May 2026, 08:53
SHOCKING LACK OF SERVICE. VERY DISAPPOINTING
Iv left numerous requests to be called back. Iv used the WhatsApp chat bot. Iv went online..not 1 single callback . Very disappointed. Now I wonder when I die. How is my family going to get ahold of these people. If I can't even speak to them now in the living. All I wanted to do is have 2 enquires one of which being an add on. Not 1 person bothered to call me back.
Helpful (0)
Replies (1)0
Replies (1)Metropolitan Life's replyOfficial
27 May 2026, 12:15Dear Timothy
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the Whatsapp Chatbot.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the Whatsapp Chatbot.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Best regards,
Metropolitan Life's reply27 May 2026, 12:15
Official
Dear Timothy
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the Whatsapp Chatbot.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the Whatsapp Chatbot.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Best regards,