Dispute of Policy Cancellation

I am extremely disappointed with the service received from Metropolitan regarding my Policy with them. After losing my job, I contacted Metropolitan and explained my financial situation. I was advised that the debit order would be stopped and that the policy would continue until maturity in 2026. At no point was I properly informed that the policy could completely lapse or lose all its value.

I have now discovered that the policy was terminated in 2022 and that the investment allegedly became negative and worthless. This came as a complete shock because I re**** on the information provided to me by their consultants.

Customers deserve clear and transparent communication, especially during financial hardship. If I had been properly informed about the consequences, I would have explored other options instead of believing my investment was still secure until maturity.

I am requesting a full investigation, policy history, and explanation regarding how this policy was allowed to terminate without proper understanding on my side.

I hope Metropolitan will urgently address this matter and treat customers fairly. I have sent an email to no response a week later.