EK
Eugene K
Active since Dec 2024
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Dispute of Policy Cancellation
I am extremely disappointed with the service received from Metropolitan regarding my Policy with them. After losing my job, I contacted Metropolitan and explained my financial situation. I was advised that the debit order would be stopped and that the policy would continue until maturity in 2026. At no point was I properly informed that the policy could completely lapse or lose all its value. I have now discovered that the policy was terminated in 2022 and that the investment allegedly became negative and worthless. This came as a complete shock because I re**** on the information provided to me by their consultants. Customers deserve clear and transparent communication, especially during financial hardship. If I had been properly informed about the consequences, I would have explored other options instead of believing my investment was still secure until maturity. I am requesting a full investigation, policy history, and explanation regarding how this policy was allowed to terminate without proper understanding on my side. I hope Metropolitan will urgently address this matter and treat customers fairly. I have sent an email to no response a week later.
3 replies
18 months ago
No update on the tracker
Worse service ever. My parcel is not traceable. No update. It was supposed to be delivered yesterday and there’s no communication. I called and they told me they will get back to me. They never cared to get back to me
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)