Medshield
1.3|1,360 reviews
SM
Sunet M
1 reviews | Active since Member
12 May 2026, 23:50
Energency yet no urgency on hospital authirisation
Medshield, be careful i joined them the 1 March 2026. My son got sick the 3rd of March and just hasnt gotten better. From sore throught to Swollen tonsils and 5 sets of abtibotics and cortizone for a month, even as we speak hasnt eaten in 10days. We ended up at pediatrician that then send to an ENT specialist that confirmed we have to do an tonsilectimy and andeloids need to be removed. Week 2 of struggling to get an authirisation. Last week they said they had all the paperwork PMA form and motivation letters then on thursday last week had to fisically go into their offices in port elizabeth just to hear only then they have the correct docs. My son is deteriating and urgently need this operation as he isnt eating and bringing his iron levels down and struggling to eat. Yet there is no urgency even the referal letter says its an emergency. Very dissapointed and before 1 march 2026 been a long term client for many years. (Had bit of financial dip so had to leave previously) but definately cancelling my membership due to this bad service soon!!
Helpful (0)
Replies (3)0
Replies (3)Medshield's replyOfficial
13 May 2026, 05:59Good day, Medshield Medical Scheme has acknowledged your hello peter complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield Medical Scheme
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield Medical Scheme
Best regards,
Medshield's reply13 May 2026, 05:59
Official
Good day, Medshield Medical Scheme has acknowledged your hello peter complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield Medical Scheme
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield Medical Scheme
Best regards,
SM
Sunet M's updateReviewer Update
13 May 2026, 21:12So today get an email that they cant process further due to they need 12months prior history. Saying tonsilitis lll is prolonged. However not responding to antibotics for the 3 months. Since our 1st visit the 3rd of march at the dr and 5 courses of antibotics still sick. Bacteria can create a layer on the tonsila that is makng him immune against the antibotics. Yet he was a member of medshield since birth. They can see on record he was a perfect healthy baby with no issues. Yes i had to take a break in between to get back on my feet before i can join again. But we came back to the same medical aid. I understand the theory that you think its a pre condition BUT he hasnt healed since 3rd March, 5 antibotics, 2 bottels of cortizone/steroids and still NOT healed. There is no other way his tonsils has to be removed!
SM
Sunet M's update13 May 2026, 21:12
Reviewer Update
So today get an email that they cant process further due to they need 12months prior history. Saying tonsilitis lll is prolonged. However not responding to antibotics for the 3 months. Since our 1st visit the 3rd of march at the dr and 5 courses of antibotics still sick. Bacteria can create a layer on the tonsila that is makng him immune against the antibotics. Yet he was a member of medshield since birth. They can see on record he was a perfect healthy baby with no issues. Yes i had to take a break in between to get back on my feet before i can join again. But we came back to the same medical aid. I understand the theory that you think its a pre condition BUT he hasnt healed since 3rd March, 5 antibotics, 2 bottels of cortizone/steroids and still NOT healed. There is no other way his tonsils has to be removed!
Medshield's replyOfficial
19 May 2026, 13:20Good day Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address [email protected] We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely, Medshield Medical Scheme
Best regards,
Medshield's reply19 May 2026, 13:20
Official
Good day Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address [email protected] We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely, Medshield Medical Scheme
Best regards,