MasterCare South Africa
2.8|917 reviews
Responds in 120 hours 10 min
NM
Nokubonga M
1 reviews | Active since Member
06 May 2026, 14:58
No updates, no repairs almost a month since I logged a call for a repair!
I logged a call for my friedge to be repaired almost a month ago. I had to make follow up yesterday on the status of the repair and was informed a technician will be dispatched today. It’s COB now and no technician has been dispatched even though I spent the whole day waiting without any updates from the company. This level of service is unacceptable as this is the second time I’m dealing with a similar issue. Clearly Mastercare does not take its clients seriously.
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Replies (1)MasterCare South Africa's replyOfficial
14 May 2026, 06:01Dear Nokubonga
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Service Team
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Service Team
Best regards,
MasterCare South Africa's reply14 May 2026, 06:01
Official
Dear Nokubonga
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Service Team
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Service Team
Best regards,