R2,500 ***** - Standard Bank Blaming Mastercard While I Suffer

I am disappointed by the lack of urgency. R2,500 was taken from my Standard Bank Virtual Card on 21 Feb. I reported it immediately on 22 Feb. This was money for a critical payment that is now overdue, causing me severe financial distress. Standard Bank's excuse is that they are waiting for Mastercard, but their own policy promises 100% Zero ***** Liability for virtual cards reported within 2 days. Why am I being forced to wait 55 days while my bills go unpaid? Case Ref: 7071170729