Poor service received from Marara Pharmacy

Unfortunately Bonitas has chosen Marara Pharmacy as their choice of pharmacy for their DSP for chronics for their Primary option. Their communication is appalling and today, after calling last week, their line is not working. I am having to buy a medication from my local pharmacy because they have not delivered (after I have submitted everything that is required).If my husband does not receive this medication it could mean another admission into hospital, a contributor to increased Bonitas premiums.