Another year another Circus Parade

I had logged a ticket regarding assistance in academic support on behalf of my entire cohort. I had noted first years were invited to a webinar where they were explained in detail how to approach and complete case studies particularly noting how to deal with command terms. I find this ridiculous as first years do not do any assignments or writing that require that level of depth in instruction but we as students who have to write those assignments have never gotten such a class??? It makes absolutely no sense. so I log a ticket 6 days ago and I get ghosted. The policy is that Mancosa will get back to you in 48 hours but they dont seem to care. It happened with another ticket to which it was also just ignored. Is this the transparency and fairness practices you people aspire to in your brochures??? this is beyond unacceptable and you people seem to know it. just coasting along while students are left to roam free utterly lost with regards to support as its non existent at this stage.