Extremely Distressing Tenant Experience at Hilton Place

My partner and I experienced ongoing stress and emotional hardship during our tenancy at Hilton Place.

Over time, multiple concerns arose relating to the condition of the unit, communication issues, treatment of tenants, and the handling of disputes and accusations. Despite attempts to address matters respectfully and through the appropriate channels, the situation escalated and had a serious impact on our emotional wellbeing, finances, and employment stability.

We documented concerns through emails, photographs, inspection records, and formal communications. We also attempted to resolve matters constructively before considering escalation.

What made the experience particularly upsetting was feeling isolated and unfairly treated after raising concerns. Tenants should be able to communicate issues without fear of hostility, assumptions, or reputational harm.

We are currently pursuing the matter through the proper legal and tribunal processes and hope that future tenants are treated with greater fairness, professionalism, and respect.

This review is shared as a truthful account of our personal experience.

- Samantha Cronje