MP
Mafadi Property Management
Verified Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mafadi Property Management shows a deeply polarised customer experience. Many tenants and owners praise individual agents by name for warmth and efficiency during onboarding, while a substantial group describe severe failures around deposit refunds, billing disputes, maintenance neglect, and unresponsive head office staff. The result is a business where the human touch of certain agents stands in stark contrast to systemic operational and accountability gaps.
TrustIndex
6
Ranking
#7
in Estate Agents
NPS Score
-56
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Mafadi Property Management shows a deeply polarised customer experience. Many tenants and owners praise individual agents by name for warmth and efficiency during onboarding, while a substantial group describe severe failures around deposit refunds, billing disputes, maintenance neglect, and unresponsive head office staff. The result is a business where the human touch of certain agents stands in stark contrast to systemic operational and accountability gaps.
Mafadi Property Management's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Named agents like Zviko, Albert, Aphelele, Tsholofelo, Maxina, Estiaan, Kagiso, and Tonde receive repeated, glowing praise for patience, responsiveness, and going above and beyond during onboarding and queries, especially for new tenants signing leases.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My partner and I experienced ongoing stress and emotional hardship during our tenancy at Hilton Place. Over time, multiple concerns arose relating to the condition of the unit, communication issues, treatment of tenants, and the handling of disputes and accusations. Despite attempts to address matters respectfully and through the appropriate channels, the situation escalated and had a serious impact on our emotional wellbeing, finances, and employment stability. We documented concerns through emails, photographs, inspection records, and formal communications. We also attempted to resolve matters constructively before considering escalation. What made the experience particularly upsetting was feeling isolated and unfairly treated after raising concerns. Tenants should be able to communicate issues without fear of hostility, assumptions, or reputational harm. We are currently pursuing the matter through the proper legal and tribunal processes and hope that future tenants are treated with greater fairness, professionalism, and respect. This review is shared as a truthful account of our personal experience. - Samantha Cronje
1 reviews | Active since Jan 2020
My partner and I experienced ongoing stress and emotional hardship during our tenancy at Hilton Place. Over time, multiple concerns arose relating to the condition of the unit, communication issues, treatment of tenants, and the handling of disputes and accusations. Despite attempts to address matters respectfully and through the appropriate channels, the situation escalated and had a serious impact on our emotional wellbeing, finances, and employment stability. We documented concerns through emails, photographs, inspection records, and formal communications. We also attempted to resolve matters constructively before considering escalation. What made the experience particularly upsetting was feeling isolated and unfairly treated after raising concerns. Tenants should be able to communicate issues without fear of hostility, assumptions, or reputational harm. We are currently pursuing the matter through the proper legal and tribunal processes and hope that future tenants are treated with greater fairness, professionalism, and respect. This review is shared as a truthful account of our personal experience. - Samantha Cronje
1 reviews | Active since Jan 2020
I would like to view my frustration with the worst service I am currently receiving from [email protected]. I have sent more than 3 email regarding requires I have for my Honey Suckle unit and to date, I have not receive and feedback...not even an acknowledgment that my query is being attend to.
1 reviews | Active since Jan 2020
I would like to view my frustration with the worst service I am currently receiving from [email protected]. I have sent more than 3 email regarding requires I have for my Honey Suckle unit and to date, I have not receive and feedback...not even an acknowledgment that my query is being attend to.
1 reviews | Active since Jan 2020
My experience with property management they have installed new electricity meters without owners approval.No communication that was shared every month electricity keeps switch off. For the past 5 months I have been paying more than 7500
1 reviews | Active since Jan 2020
My experience with property management they have installed new electricity meters without owners approval.No communication that was shared every month electricity keeps switch off. For the past 5 months I have been paying more than 7500
1 reviews | Active since Jan 2020
Very poor communication and handling of my levy account. My property is in Cape Town, yet I received a sudden final demand from Mafadi without any proper prior notice that they had taken over from Lime Property. I was not given a clear handover notice, itemised statement, supporting documents, or earlier warning before being threatened with legal action, judgment, and possible attachment. I rep**** more than once asking for clarity and documents. I also spent close to an hour trying to reach their office, only to be looped through reception and transferred to an unavailable number. Reception said Erica would call me back, but no call or email response followed. For such a serious matter, I expected proper communication and proof before aggressive legal threats. I have requested a full statement, proof of appointment, previous notices, and correct payment details. Until then, I cannot accept the amount demanded at face value.
1 reviews | Active since Jan 2020
Very poor communication and handling of my levy account. My property is in Cape Town, yet I received a sudden final demand from Mafadi without any proper prior notice that they had taken over from Lime Property. I was not given a clear handover notice, itemised statement, supporting documents, or earlier warning before being threatened with legal action, judgment, and possible attachment. I rep**** more than once asking for clarity and documents. I also spent close to an hour trying to reach their office, only to be looped through reception and transferred to an unavailable number. Reception said Erica would call me back, but no call or email response followed. For such a serious matter, I expected proper communication and proof before aggressive legal threats. I have requested a full statement, proof of appointment, previous notices, and correct payment details. Until then, I cannot accept the amount demanded at face value.
1 reviews | Active since Jan 2020
THEE Worst property management company EVER!!! They have no care in the world for their residents. Our apartment got broken into on the 12 May. This is after the caretaker had alerted Mafadi that the gate is not working properly. 1. The building manager by the name of Innocent sends us a Whatsapp asking if we have opened a case. This person didn't bother asking how can he assist, Zero sense of empathy. He couldn't even care less whether our door was fixed or not. 2. We decided to visit their offices and guess what, no body is there. They all had apparently left because there is no water. Mr Innocent decides to return my call which I made earlier while at their offices. This guy doesn't CARE. Zero empathy all he cares about is whether there is a case number or not. When i pointed out that it's the property managers that have been negligent hence why the break in happened this man tells me about the building Financials. How does my apartment being broken into have anything to do with the building financials. These people are useless and no nothing about managing a building. Every month we have no power for atleast a day because municipal bill hasn't been paid. Useless! Useless! Useless!
1 reviews | Active since Jan 2020
THEE Worst property management company EVER!!! They have no care in the world for their residents. Our apartment got broken into on the 12 May. This is after the caretaker had alerted Mafadi that the gate is not working properly. 1. The building manager by the name of Innocent sends us a Whatsapp asking if we have opened a case. This person didn't bother asking how can he assist, Zero sense of empathy. He couldn't even care less whether our door was fixed or not. 2. We decided to visit their offices and guess what, no body is there. They all had apparently left because there is no water. Mr Innocent decides to return my call which I made earlier while at their offices. This guy doesn't CARE. Zero empathy all he cares about is whether there is a case number or not. When i pointed out that it's the property managers that have been negligent hence why the break in happened this man tells me about the building Financials. How does my apartment being broken into have anything to do with the building financials. These people are useless and no nothing about managing a building. Every month we have no power for atleast a day because municipal bill hasn't been paid. Useless! Useless! Useless!
1 reviews | Active since Jan 2020
No it's water problem the Joburg water said love day and commissioner street and but glenclarin doesn't have what of which its Albertine isizulu street Because when they was not cold weather thy would open hot water It's a lot yazi
1 reviews | Active since Jan 2020
No it's water problem the Joburg water said love day and commissioner street and but glenclarin doesn't have what of which its Albertine isizulu street Because when they was not cold weather thy would open hot water It's a lot yazi
1 reviews | Active since Jan 2020
Mafadi in Milpark: 5 months ago moved into a unit that had an oven without a rack and a tray and the agent that was helping me said Mafadi will provide since they know the model and the serial number of the stove. We had a back an forth for about three months of him promising me that Richard is on it and even today I don't have them. I even emailed everyone who appears on my invoice including head of maintenance because how dare you sent me invoices while you can't provide services that I pay for. I had to buy an airfryer as an alternative and I told that then that I will deduct the amount I paid for it from my rental fee since they seem uninterested in sorting my issue, and they kept quiet. When I deducted the money they sent me a demand letter for the remaining rental fee and threatened me with credit facilities and lawyers. The lack of integrity is beyond because why do you, with your suit and tie, threatened me with lawyers while you know that you haven't given me the utensils. Clearly, this is their rodeo! They advertised the unit as suitable for a young professional, yet here I am without a tray and and rack (basically a useless oven), utensils that should be making my life convenient. Ladies and gentlemen, trust each and every review about Mafadi properties. Their mandate is to make money at any cost and with lack of professionalism and no shame.
1 reviews | Active since Jan 2020
Mafadi in Milpark: 5 months ago moved into a unit that had an oven without a rack and a tray and the agent that was helping me said Mafadi will provide since they know the model and the serial number of the stove. We had a back an forth for about three months of him promising me that Richard is on it and even today I don't have them. I even emailed everyone who appears on my invoice including head of maintenance because how dare you sent me invoices while you can't provide services that I pay for. I had to buy an airfryer as an alternative and I told that then that I will deduct the amount I paid for it from my rental fee since they seem uninterested in sorting my issue, and they kept quiet. When I deducted the money they sent me a demand letter for the remaining rental fee and threatened me with credit facilities and lawyers. The lack of integrity is beyond because why do you, with your suit and tie, threatened me with lawyers while you know that you haven't given me the utensils. Clearly, this is their rodeo! They advertised the unit as suitable for a young professional, yet here I am without a tray and and rack (basically a useless oven), utensils that should be making my life convenient. Ladies and gentlemen, trust each and every review about Mafadi properties. Their mandate is to make money at any cost and with lack of professionalism and no shame.
1 reviews | Active since Jan 2020
I have rented a unit, and from the start I had the worst experience ever. The agent was Ralph Henderson. I have also sent a list of concerns to the admin and NOT one concern was addressed or rep**** to, not even when I called and raised the matter. I was blatantly ignored. The lack of interest and the negligence of the agent resulted in myself losing my place to stay as well as a lot of damage to the owner and neighbors. I have lost a lot of money as a result - and is very much disappointed in the service or the lack thereof. I will not recommend this establishment nor its workers.
1 reviews | Active since Jan 2020
I have rented a unit, and from the start I had the worst experience ever. The agent was Ralph Henderson. I have also sent a list of concerns to the admin and NOT one concern was addressed or rep**** to, not even when I called and raised the matter. I was blatantly ignored. The lack of interest and the negligence of the agent resulted in myself losing my place to stay as well as a lot of damage to the owner and neighbors. I have lost a lot of money as a result - and is very much disappointed in the service or the lack thereof. I will not recommend this establishment nor its workers.
The most common complaint about Mafadi Property Management, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Tenants repeatedly describe ignored emails, unanswered phones, calls cutting after long hold queues, and zero follow-up from head office. Escalations to managers and the MD frequently disappear, leaving clients chasing for months on basic queries.
Mafadi Property Management scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Agent Quality (3.4); their weakest is Trust & Transparency (1.7). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →
Mafadi Property Management has a TrustIndex of 6 out of 10 on Hellopeter, based on 272 reviews in the last 12 months. Hellopeter has tracked Mafadi Property Management across 1,811 total reviews. How is the TrustIndex calculated? →