M-Sure Financial Services
2.9|2,390 reviews
JB
Johan B
1 reviews | Active since Member
25 May 2026, 16:52
Claim not attended for 3 weeks
Have logged a complaint 4 weeks ago. Phoned them just so they can say they have not recieved my claim. They told me that the bike shop should phone them for questions but when they phoned then no one answered. So called Mr Beulen spoke to us but when he is called he is not available.
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Replies (1)M-Sure Financial Services's replyOfficial
25 May 2026, 19:40Hello Johan,
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your experience and understand your frustration regarding the delays and difficulty in reaching the relevant team.
We will look into your concerns and revert to you during business hours.
We appreciate your patience and the opportunity to resolve this matter.
Thank you
M-Sure Complaints Team
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your experience and understand your frustration regarding the delays and difficulty in reaching the relevant team.
We will look into your concerns and revert to you during business hours.
We appreciate your patience and the opportunity to resolve this matter.
Thank you
M-Sure Complaints Team
Best regards,
M-Sure Financial Services's reply25 May 2026, 19:40
Official
Hello Johan,
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your experience and understand your frustration regarding the delays and difficulty in reaching the relevant team.
We will look into your concerns and revert to you during business hours.
We appreciate your patience and the opportunity to resolve this matter.
Thank you
M-Sure Complaints Team
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your experience and understand your frustration regarding the delays and difficulty in reaching the relevant team.
We will look into your concerns and revert to you during business hours.
We appreciate your patience and the opportunity to resolve this matter.
Thank you
M-Sure Complaints Team
Best regards,